For Patients

At Monash Surgical Private Hospital we understand the importance of, and respect your rights to privacy. We are committed to protecting your personal information and complying with our obligations under the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic) which regulate how we handle your personal and sensitive information.

Our Privacy Policy explains how we collect and manage your personal information, including our obligations and your rights in respect of our dealings with your personal information. It also describes generally the types of personal information we hold, how it is collected, held, used and disclosed and our purpose in doing so.

You can view the full Privacy Policy here.

While in our care, we respect your right to:

• Receive safe and high quality health care that meets your health needs in a supportive and secure healthcare environment.
• Surroundings that allow personal privacy and the maintenance of personal dignity, and to be treated with care and consideration, and without discrimination
• Expect all communication and written records pertaining to your care to be treated as confidential by medical and hospital staff.
• Open and effective two-way communication between you and your doctor of your condition, treatment options, procedure, expected outcomes and any associated risks to make informed decisions and give informed consent about your care.
• Have your family, other carer or chosen support person involved in your care and participate as fully as you wish in decisions about your care and treatment.
• Ask for a second opinion about your proposed treatment at any time.
• Withdraw consent and refuse further treatment to the extent permitted by law. This will require a signed refusal of treatment form.
• Receive an explanation of all costs pertaining to your procedure and hospital stay in a way that you can understand.
• Specify in writing any treatments not to be carried out during your procedure.
• Be informed by your doctor and the hospital of requirements for continuing health care following discharge.
• Know the identity and professional status of individuals involved in your care.
• Information about the process for initiation, review and resolution of patients concerns and complaints and have your concerns addressed.
• Receive care that is responsive to your personal beliefs, culture and religious practices.
• Refuse the presence of health care workers not directly involved in your care.
• Request any special dietary needs and an interpreter if you need one.

While in our care as a patient, you have the responsibility to:

• Provide, to the best of your knowledge, accurate and complete information about current symptoms, past illness, hospitalisation, medications and other matters relating to your health so we can offer you the most appropriate treatment
• Indicate if you do not clearly understand your proposed treatment and expected outcome.
• Follow the agreed treatment plan recommended by your doctor.
• Be considerate of the rights of other patients and hospital staff.
• Respect the property of other persons and the hospital.
• Accept the consequences if you refuse treatment or do not follow your doctor's instructions.
• Arrange home care with a responsible adult for 24 hours following discharge from hospital.
• Arrange suitable transport home after your operation or procedure.
• Comply with the hospitals 'No Smoking' and 'Mobile Telephone' policies.

A copy of the Australian Charter of Healthcare Rights is available; please ask Reception staff if you would like a copy.

You have a right to give positive or negative feedback and complaints are a vital form of feedback that provides unique and valuable information in relation to the service we offer. At MSPH we constantly strive to provide patients with the highest possible level of care. Feedback that we receive from our patients, both positive and negative, helps us to improve the care and treatment we provide. If you wish to forward a compliment or a complaint you can:

• Write to the:
  Complaints Officer
  252 - 256 Clayton Road
  Clayton VIC 3168

• Call the Complaints Officer:
  (03) 8545 8000

• Complete the online suggestion form below. All suggestions will be acknowledged and considered by the hospital’s leadership team.

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MSPH continually monitors and improves the quality of care and service provided. The aim of our Quality Program is to provide a safe environment and ensure consumer needs and expectations are met and exceeded.

MSPH has an Infection Control Program that supports safe infection control practices. In doing so we ensure effective prevention and control of infection in all of the services offered.

MSPH also complies with relevant health care industry legislation and Australian Standards.

Patient Registration Form MR/005
Financial Consent Information
Discharge Instructions following Anaesthesia
Post Operative instructions following an Endometrial Resection - Ablation
Post Operative instructions following a Curette and/or Hysteroscopy
Post Operative instructions following a Laparoscopy
Australian Charter of Healthcare Rights