| | Monash Surgical Private Hospital Privacy Statement
When you become a patient in a private hospital, your health information and medical record is the basis for planning your care and treatment. Private hospitals are required to keep your medical record for a minimum of seven years after your last attendance. The record is then destroyed using secure means.
Your medical record is the means of communication for the health professionals at the hospital who contribute to your care. We need to ensure that each healthcare professional involved in your care has all the facts. Your previous history of care helps us to quickly identify which treatments are likely to be appropriate and effective for you. We rely on the information that you give staff to help provide the right care for you. Withholding relevant information may put your health at risk, and we wish your stay to be as safe as possible.
Information about you is securely stored and is available to health care professionals who are involved in your care. In an emergency situation we will release personal information about you to facilitate your care. In all other circumstances written consent will be sought prior to information being released.
MSPH maintains strict policies about access to your personal information and all staff are bound by confidentiality agreements and a code of conduct with respect to maintaining confidentiality of information.
During your stay or after your discharge you may request access to your own medical record. You will be referred to the Hospital Privacy Officer who will advise you on making a formal request and a fee is charged for this service. If you would like more information about our health information policies or the Privacy Act, please contact the Hospital Privacy Officer on (03) 8545 8000.
| | | | | | Monash Surgical Private Hospital Patient Rights and Responsibilities
| | | | | | While in our care, we respect your right to: Privacy, the maintenance of personal dignity and to be treated with care and consideration. Consideration of personal beliefs and ethnic, cultural and religious practices. Request any special dietary needs. Expect all communication and written records pertaining to your care to be treated as confidential by medical and hospital staff. A clear, concise and understandable explanation by your doctor of your condition, procedure and any associated risks. Receive from your doctor information necessary to give informed consent prior to the start of any procedure. Ask for a second opinion about your proposed treatment at any time. Withdraw consent and refuse further treatment to the extent permitted by law. This will require a signed refusal of treatment form. Receive an explanation of all costs pertaining to your procedure and hospital stay. Specify in writing any treatments not to be carried out during your procedure. Be informed by your doctor and the hospital of requirements for continuing health care following discharge. Know the identity and professional status of the individuals involved in your care. Information about the health care facility’s mechanism for the initiation, review and resolution of patient’s concerns and complaints | | | | | | While in our care as a patient, you have the responsibility to: Provide, to the best of your knowledge, accurate and complete information about current symptoms, past illness, hospitalisation and, medications and other matters relating to your health. Indicate if you do not clearly understand your proposed treatment and expected outcome. Follow the agreed treatment plan recommended by your doctor. Be considerate of the rights of other patients and hospital staff. Respect the property of other persons and the hospital. Accept the consequences if you refuse treatment or do not follow your doctor’s instructions. Arrange home care with a responsible adult for 24 hours following discharge from hospital. Arrange suitable transport home after your operation or procedure. Comply with the hospital’s ‘No Smoking’ and ‘Mobile Telephone’ policies.
Quality and Infection Control Statement
MSPH continually monitors and improves the quality of care and service provided. The aim of our Quality Program is to provide a safe environment and ensure consumer needs and expectations are met and exceeded.
MSPH has an Infection Control Program that supports safe infection control practices. In doing so we ensure effective prevention and control of infection in all of the services offered.
MSPH also complies with relevant health care industry legislation and Australian Standards.
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